Welcome to z3nkocommerce

ZenKo commerce products are sold simultaneously in stores, so they may be sold out depending on real-time inventory status. Depending on the product, it may be restocked as an additional production, but there is no delivery schedule. If a product is ou...

Please refer to [SIZE] and [SIZE CHART] on the product details page. ※ [Size] is information that measures the actual size of the product. ※ There may be differences depending on the material and measurement method of the product, so please refer to [P...

선물 포장 서비스는 ZenKo커머스 일부 제품을 선물 포장하여 배송하는 서비스입니다. 쇼핑백 포장과 선물 포장 중에서 선택할 수 있으며 각 브랜드 및 제품에 맞는 포장 서비스가 제공됩니다.[선물 포장 신청 방법] 1. 제품 세부 정보 및 쇼핑백 페이지 선물 포장이 가능한지 확인하세요. 2.  주문 페이지에서 선물 포장 옵션을 선택합니다. 3.주문 및 결제 완료 [선물 포장 옵션] - 쇼핑백: 해당 브랜드의 쇼핑백에 상품을 배송합니다.- 선물 포장...

The gift-giving service is a service where ZenKo commerce products can be gifted. Delivery begins when the orderer orders and pays for the item, and the recipient accepts the gift and enters the shipping address. [Gift method] - The person who gave the...

To issue a cash receipt, check the cash receipt application box at the time of payment. If you haven't confirmed it at the time of payment, you can apply by entering the purchase date, purchase amount, and approval number on the IRS website. 1. Go to t...

The following fee schedule applies to products ordered through Doorstep Delivery Channels starting June 1, 2023. * Starting April 19, 2023, shipping costs for buyers will be adjusted from $1.50 to $1.75. Note: ZenKo Commerce's “S” weight class shippi...

Withdrawal from membership is [My Page You can proceed through] - [Login Area (My Information)] - [Member Withdrawal]. Please note that it is difficult to recover all of your favorite and saved item data, order/delivery details, and points saved in all...

Use the Knowledge Capture app to tap into your team's accumulated knowledge base. Using this app, counselors can do the following tasks: Search the help center without leaving the ticket Insert links to related help center articles in ticket comme...

If you've configured your help center to support multiple languages, you can publish content in supported languages. The workflow for localizing help center content into other languages is as follows: Translate content into another language. Configur...

This frequently asked question (FAQ) is a section in the General category of the Help Center knowledge base. We've created this category and a few general sections to help you get started with your help center. The help center's knowledge base consis...

All Stellar Skyonomy product purchases come with an unconditional 30-day satisfaction guarantee. They even pay for return shipping. Also, you can cancel your Stellar Skyonomy plan at any time. Please review the refund policy in this document before canc...

You're looking at a new help center. To help you get started, we've pre-populated it with placeholder content. Edit or delete content as desired. The help center is designed to provide customers with complete self-service support options. The help cent...

The return process works as follows: 1. Click the [Request a Return] button for the item to be returned on the My Page (Order History) of The Hanseom.com 2. Enter the reason for return, return quantity, and product collection location information 3. Che...

Buyers can make a “cancellation request” to the seller through an app or bot when the order is “paid” or “ready for delivery.” The seller must complete the “Cancellation Complete” or “Cancellation Rejected” process for orders that have been “cancelled”...

Internet Secure Payment (ISP) is a service that allows secure e-commerce transactions using only a virtual Internet Secure Payment (ISP) password issued by the credit card company without directly entering the card number when paying with a BC/Kookmin/W...

If an error occurs when paying with a credit card, check the reasons below and resolve it. 1. Password entry error: If the password is incorrect 3 or more times, call the credit card company or process a visit 2. Expiration date entry error: Make sure t...

If you didn't receive an SMS sent after ordering a gift, you can resend the SMS. [My Page Order/Delivery Tracking Order/Delivery History] You can resend the SMS by clicking the “Resend SMS” button at the top of the gift recipient information. ※ You can...

In order to obtain an official certificate, you must first visit a bank/insurance/securities company in person to apply for online banking or electronic financial transactions. [How to issue an official certificate] - You can apply for an electronic fi...

Integrated membership members are members who have signed up through personal authentication (Kakao authentication/mobile phone authentication/iPIN authentication). Points can be earned and used when purchasing products online or offline, and various be...

Please be careful not to reveal your member ID and password to others. If a case of damage occurs, please let us know the damage situation through KakaTalk consultation/ 1:1 inquiry/customer center call (☎ 1644-4490, 09:00 to 18:00 on weekdays/closed on...

You cannot re-enroll within 30 days after withdrawal, and restrictions on re-enrollment are generally increased after withdrawal. Only members who have been forced to leave will decide whether they can re-enroll after review. If you sign up again afte...

You can order as a non-member. After finding the product you want, place an order as follows: 1. Click “Buy” on the product detail page - Click “Non-member order” on the login page 2. Non-member order agreement 3. Enter the orderer's information and sh...

If you use a free return coupon, return shipping costs (collection) are exempt from additional shipping costs . ※ Of the additional shipping costs, shipping costs are not exempted. Shipping fee: Free shipping if the total amount of products left after ...

Birthday coupons are issued 14 days before their birthday to Silver, Gold, Platinum, and Diamond tier customers and can be used for 30 days after issuance. Birthday coupons are not issued to members and simple members who were dormant at the time the bi...

Regardless of the number of product reviews, you can only write 1 review for each product, and if it is the same product, you can only earn it once for the first time. ▶ Photo review: 300 e points (when writing less than 25 to 50 characters), 1,000 e po...

If you sign up for a Zenko Commerce member, you will receive the following benefits. 1. Zenko Commerce. Earn points - Earn 0.5% of the payment amount at any time 2. Earn and use points on the purchase results of all brands operated by ZenKo Commerce ※ E...

Size adjustments are subject to the same point payment/recovery criteria as when writing a product review. If you don't meet the review criteria below, you won't earn points. ▶ Writing criteria - You can only write 1 review per product regardless of the...

We will only send individual MMS to lottery winners. Please refer to the relevant lottery event page for details.

- Payback points that are scheduled to be paid are pre-discounted at the time of order, so customers can use the points immediately when placing an order. - How to use pre-discount points can be found on the order form, and payback points are deducted i...

We apologize for any inconvenience this may have caused. If the error persists, send the following three pieces of information to ZenShop via official email or submit the web form below this document: 1. error phenomenon 2. Device specifications (dev...