Order / Payment

  • I want to return an item

    The return process works as follows: 1. Click the [Request a Return] button for the item to be returned on the My Page (Order History) of The Hanseom.com 2. Enter the reason for return, return quantity, and product collection location information 3. Che...

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  • How long can I cancel my order?

    Buyers can make a “cancellation request” to the seller through an app or bot when the order is “paid” or “ready for delivery.” The seller must complete the “Cancellation Complete” or “Cancellation Rejected” process for orders that have been “cancelled”...

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  • What is a secure payment (ISP) and how do I use it?

    Internet Secure Payment (ISP) is a service that allows secure e-commerce transactions using only a virtual Internet Secure Payment (ISP) password issued by the credit card company without directly entering the card number when paying with a BC/Kookmin/W...

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  • I keep getting errors when paying with a credit card, what should I do?

    If an error occurs when paying with a credit card, check the reasons below and resolve it. 1. Password entry error: If the password is incorrect 3 or more times, call the credit card company or process a visit 2. Expiration date entry error: Make sure t...

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  • [Send a gift] I didn't receive the gift SMS

    If you didn't receive an SMS sent after ordering a gift, you can resend the SMS. [My Page Order/Delivery Tracking Order/Delivery History] You can resend the SMS by clicking the “Resend SMS” button at the top of the gift recipient information. ※ You can...

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  • How do I get an official certificate?

    In order to obtain an official certificate, you must first visit a bank/insurance/securities company in person to apply for online banking or electronic financial transactions. [How to issue an official certificate] - You can apply for an electronic fi...

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  • I placed an order and was paid in duplicate.

    For orders that have been paid in duplicate, please check the details below in advance and contact us through the WhatsApp App/ 1:1 inquiry/customer center (☎ 003083210144, 09:00 to 18:00 on weekdays/closed on weekends and holidays), and we will process...

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  • What are mobile phone micropayments and how can I use them?

    Mobile phone micropayment is a method of paying for an order with a mobile phone, and the payment is billed as the next month's mobile phone bill. Payment limits are applied according to each carrier's usage restrictions, and the payment process is as f...

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  • I would like to receive a credit card sales slip

    In accordance with “Article 57 (2) of the Enforcement Decree of the Value Added Tax Act”, a credit card sales slip can be used as a substitute for a tax invoice to receive a purchase tax credit. Credit card sales slips can be issued after receiving th...

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  • I've already placed an order, can I change the product options/shipping address?

    order After that, you will not be able to apply coupons, select options, or change the order. However, you can change the shipping address. To apply coupons, select options, or change order items, you must cancel the order and place a new order. 1. Her...

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