FAQs

  • How do I apply for a cash receipt?

    To issue a cash receipt, check the cash receipt application box at the time of payment. If you haven't confirmed it at the time of payment, you can apply by entering the purchase date, purchase amount, and approval number on the IRS website. 1. Go to t...

    Read more
  • Standard shipping rates

    The following fee schedule applies to products ordered through Doorstep Delivery Channels starting June 1, 2023. * Starting April 19, 2023, shipping costs for buyers will be adjusted from $1.50 to $1.75. Note: ZenKo Commerce's “S” weight class shippi...

    Read more
  • How do I cancel my membership?

    Withdrawal from membership is [My Page You can proceed through] - [Login Area (My Information)] - [Member Withdrawal]. Please note that it is difficult to recover all of your favorite and saved item data, order/delivery details, and points saved in all...

    Read more
  • How can counselors use a knowledge base to help customers?

    Use the Knowledge Capture app to tap into your team's accumulated knowledge base. Using this app, counselors can do the following tasks: Search the help center without leaving the ticket Insert links to related help center articles in ticket comme...

    Read more
  • How do I publish my content in another language?

    If you've configured your help center to support multiple languages, you can publish content in supported languages. The workflow for localizing help center content into other languages is as follows: Translate content into another language. Configur...

    Read more
  • What is the role of these sections and documents here?

    This frequently asked question (FAQ) is a section in the General category of the Help Center knowledge base. We've created this category and a few general sections to help you get started with your help center. The help center's knowledge base consis...

    Read more
  • How do I customize my help center?

    You can modify the design of your help center by changing colors and fonts. For more information, see Branding your help center. You can also change the design of your help center. If you're a good user of page code, you can write a dance theme using y...

    Read more