Membership / Coupon / Points

  • What is a free return coupon?

    If you use a free return coupon, return shipping costs (collection) are exempt from additional shipping costs . ※ Of the additional shipping costs, shipping costs are not exempted. Shipping fee: Free shipping if the total amount of products left after ...

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  • The birthday coupon was not issued

    Birthday coupons are issued 14 days before their birthday to Silver, Gold, Platinum, and Diamond tier customers and can be used for 30 days after issuance. Birthday coupons are not issued to members and simple members who were dormant at the time the bi...

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  • I wrote a product review and didn't earn points.

    Regardless of the number of product reviews, you can only write 1 review for each product, and if it is the same product, you can only earn it once for the first time. ▶ Photo review: 300 e points (when writing less than 25 to 50 characters), 1,000 e po...

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  • What are the benefits of membership?

    If you sign up for a Zenko Commerce member, you will receive the following benefits. 1. Zenko Commerce. Earn points - Earn 0.5% of the payment amount at any time 2. Earn and use points on the purchase results of all brands operated by ZenKo Commerce ※ E...

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  • I wrote the size information in the product review, but I can't earn points

    Size adjustments are subject to the same point payment/recovery criteria as when writing a product review. If you don't meet the review criteria below, you won't earn points. ▶ Writing criteria - You can only write 1 review per product regardless of the...

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