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Soowon Lee (이수원)

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Articles

Recent activity by Soowon Lee (이수원)

  • I want to return an item

    The return process works as follows: 1. Click the [Request a Return] button for the item to be returned on the My Page (Order History) of The Hanseom.com 2. Enter the reason for return, return quan...

    • 1 follower
    • 0 comments
    • 0 votes

  • How long can I cancel my order?

    Buyers can make a “cancellation request” to the seller through an app or bot when the order is “paid” or “ready for delivery.” The seller must complete the “Cancellation Complete” or “Cancellation...

    • 1 follower
    • 0 comments
    • 0 votes

  • How can I find out who won Raffle?

    We will only send individual MMS to lottery winners. Please refer to the relevant lottery event page for details.

    • 1 follower
    • 0 comments
    • 0 votes

  • How do I apply for a cash receipt?

    To issue a cash receipt, check the cash receipt application box at the time of payment. If you haven't confirmed it at the time of payment, you can apply by entering the purchase date, purchase amo...

    • 1 follower
    • 0 comments
    • 0 votes

  • What are the prepayment discounts?

    - Payback points that are scheduled to be paid are pre-discounted at the time of order, so customers can use the points immediately when placing an order. - How to use pre-discount points can be fo...

    • 1 follower
    • 0 comments
    • 0 votes

  • An error occurred when using the Zenko Commerce App. What should I do?

    We apologize for any inconvenience this may have caused. If the error persists, send the following three pieces of information to ZenShop via official email or submit the web form below this docu...

    • 1 follower
    • 0 comments
    • 0 votes

  • What is a free return coupon?

    If you use a free return coupon, return shipping costs (collection) are exempt from additional shipping costs . ※ Of the additional shipping costs, shipping costs are not exempted. Shipping fee: F...

    • 1 follower
    • 0 comments
    • 1 vote

  • The birthday coupon was not issued

    Birthday coupons are issued 14 days before their birthday to Silver, Gold, Platinum, and Diamond tier customers and can be used for 30 days after issuance. Birthday coupons are not issued to member...

    • 1 follower
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    • 0 votes

  • I wrote a product review and didn't earn points.

    Regardless of the number of product reviews, you can only write 1 review for each product, and if it is the same product, you can only earn it once for the first time. ▶ Photo review: 300 e points ...

    • 1 follower
    • 0 comments
    • 0 votes

  • What are the benefits of membership?

    If you sign up for a Zenko Commerce member, you will receive the following benefits. 1. Zenko Commerce. Earn points - Earn 0.5% of the payment amount at any time 2. Earn and use points on the purch...

    • Updated
    • 1 follower
    • 0 comments
    • 0 votes